Frequently Asked Questions 

 

Do you have questions about Allegheny Off-Road's products or services? View our questions and answers below. If you don't see the answer to your question - feel free to reach out to us!

 

What payment types do you accept?

We currently accept Visa, MasterCard, Discover, PayPal, and American Express (processed by PayPal).

 
When will my order ship?

All orders are shipped via UPS Ground. Depending on your location you should receive most orders within 3 weeks. The reason for this is is that our products that require powdercoat are in the raw state and we send them for powder per order. Some items are shipped separately and may not arrive at the same time. On occasion, items may be out of stock but are usually re-stocked within 2-3 days. If your item is on backorder, you will be contacted by our staff.

 
Do you e-mail tracking numbers?

Tracking numbers are e-mailed when UPS processes the shipment. Many times packages are shipped from alternate warehouses and the tracking number will not be emailed. If you have not received a tracking number you can contact us at 844-289-0615 and we will obtain it for you.

 
Do you accept returns?

All of the products that are sold by Allegheny Off- Road are top-quality, however if for some reason you are not happy with the products you purchase you can return them within 10-days for a refund of the product. Shipping cost is not refundable (return shipping is at the customer's expense). In certain circumstances a re-stocking fee may apply. Installed items are not returnable. Windshields are not returnable once the protective sheeting has been removed.

Note: There are no returns on special ordered items.

 
Do you ship to Alaska or Hawaii?

We do ship to Alaska and Hawaii, but many times the shipping calculator is incorrect and the charges are more than calculated. In this event, we will contact you with the actual shipping costs before we proceed with the order. We reserve the right to cancel the order if shipping cannot be agreed upon.

 
Do you offer custom color options?

Yes. Special colors are available at your request: Please contact us at 844-289-0615 or sales@alleghenyoffroad.com

 

 

Didn't see the answer to your question? Contact Allegheny Off-Road and we'll help you out!


Contact Us

Use the form below to contact us or you can reach us at P: (844) 289-0615.

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